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Funeralocity FAQ

1.

Can you explain the four funeral service types on the website?

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Sure. Funeral homes offer a wide variety of services. So to help you look at funeral home prices in an apples to apples comparison, we chose four typical funeral service packages. Of course, you may decide to purchase a slightly different set of services. The four different funeral service types are:

Full service funeral: includes a visitation or wake prior to the funeral, a service at either a church or funeral home chapel, a funeral procession to the gravesite and a committal service prior to the burial

Full service cremation: includes a wake or visitation prior to the funeral, a service at either a church or funeral home chapel, and then the basic cremation services as listed below

Graveside service: includes a funeral procession to the graveside and a committal service prior to the burial

Direct cremation: includes removal of the deceased from the place of death, transfer to the crematory, cremation services, and the delivery of ashes following the cremation.

All funeral services listed include the services of the funeral home in preparing the deceased and arranging the type of service desired.

The invoice you receive from the funeral home will reflect the Funeralocity discount off the funeral home provided goods and services. The savings does not apply to third-party expenses, typically handled by the funeral home on your behalf, such as flowers and obituaries. If the discount is not reflected, please contact Funeralocity at (888) 842-9009.

You are eligible to receive the Funeralocity discount for whatever funeral services you choose. Remember, though, that third party expenses that the funeral home bills for your convenience (sometimes called cash advance items), like flowers or obituaries, are not included as discount-eligible.

No. You will automatically receive the discount at the time you pay for the funeral arrangements.

No, our service is available at no cost to you.

It is always your choice to make arrangements or not with a funeral home you select from our site. If you later decide that you do not want to use the funeral home your originally selected, you can return to funeralocity.com to select another funeral home.

Yes. If you click through to request contact with multiple funeral homes, they will each be made aware of your request, and you will be put in touch with all of them.

Cash advance items are third-party charges that a funeral home arranges on your behalf as a courtesy. These typically include flowers, placing an obituary in a local newspaper, memorial cards or program printing, etc. If you choose a cremation from a funeral home that does not have a crematory on site, the fee from the actual crematory may also be a cash advance item.

Thank you for considering posting a review. Other families will benefit from learning about your experience. You may go online at any time to submit your review of the funeral home.

Funeralocity has established an Excellence Program to which funeral homes and cremation providers can apply. After vetting and acceptance into the program, Excellence Providers agree to meet our standards of quality and transparency when serving Funeralocity families.

Have a question?

Please, contact us for additional information

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